Reviews
State Farm® Agent Lori Robertson
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Logan Clodfelter
November 5, 2026
"The front staff is amazing she always helps me and is always so nice. I really appreciate her!💜 I stay with them purely because of how good the staff is truly a gem💎"
We responded:
"Logan, Thank you for taking the time to share your experience. We are happy to provide a great environment and top notch service! Appreciate you! - Lori"
jackie
November 4, 2026
"Really appreciate the service i received from Lori R. she was kind and very knowledgeable and attentive to my needs then put together exactly what I wanted and needed very appreciative and happily satisfied thank you.Jacqueline Hall"
We responded:
"Jackie,
It's wonderful to hear that you had such a positive experience with our service! We're delighted that you felt well taken care of and that your needs were met. Your satisfaction is our top priority, and we're grateful for your kind words. Thank you for taking the time to share your experience with us.
- Lori"
Charles Bugg
November 3, 2026
"I love working with this office! They are the absolute best agency! Very attentive to all my insurance needs. Would recommend their services to everyone I know!"
We responded:
"Charles,
It's wonderful to hear how much you enjoy working with our office! We're delighted to know that our attentiveness to your insurance needs has made such a positive impact. Thank you for your kind recommendation.
- Lori"
Andrea Roberts
October 22, 2026
"Always a pleasure working with Lori Robertson with State Farm. The staff are always professional and helpful.Especially Brettlyn whom I had the pleasure of working with that day. I made the right choice when I chose them for my insurance needs."
We responded:
"Andrea, our team is always thrilled to serve you and your insurance needs. We appreciate you and your kind feedback. - Lori"
Neal Hilliard
October 16, 2026
"Everyone there is so nice and very professional...Lori Robertson was very helpful with me and my wife's insurance needs for our auto..home owners....she is very patient and very helpful in answering all our questions...me and my wife just thank the Lord for Mrs. Robertson and her staff who as well is very professional and patient in answering all of our questions....Lori Robertson and her staff have been a blessing for us and we thank them all very much."
We responded:
"Neal, thank you for the five stars! - Lori"
TRACI Greene
September 23, 2026
"I had the pleasure of working with Eizabeth Smoot. She was so helpful and nice. She was able to give the help I needed above and beyond what I had expected. I appreciate you walking me through the home and auto insurance process and getting me a great deal. You are a blessing."
We responded:
"Traci,
Thank you so much for your kind words! It's wonderful to hear that your experience with the home and auto insurance process was so positive. We're thrilled to have been able to assist you and provide the help you needed. Your appreciation means a lot to us.
- Lori"
Cindy Field
September 11, 2026
"Elizabeth was so helpful and kind. It was such a pleasure working with her. 5 stars!"
We responded:
"Cindy, I appreciate you allowing us to serve your insurance needs. Our customers give us the greatest pleasure knowing we have fulfilled their needs. Thank you. - Lori"
Jasmine Coleman
August 31, 2026
"Great customer service"
We responded:
"Jasmine,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service. It's always our aim to provide the best support possible. If you ever need assistance with your insurance needs, feel free to reach out.
- Lori"
Darlene Peacock
July 1, 2026
"Love working with this ALL female business. They are thorough and very respinsive."
We responded:
"Darlene,
Thank you so much for your kind words! We're thrilled to hear that you enjoy working with our team. It's wonderful to know that you find us thorough and responsive. We truly appreciate your support and look forward to continuing to assist you with your insurance needs.
- Lori"
John Smoot
June 19, 2026
"Always answers questions and helps with my insurance needs. Great staff!!"
We responded:
"John,
Thank you so much for your kind words and for taking the time to share your experience! I'm thrilled to hear that we have been able to assist you with your insurance needs and that our team has made a positive impression. We truly appreciate your feedback and look forward to continuing to support you."
Rick Hall
June 16, 2026
"Always Friendly staff"
We responded:
"Rick,
Thank you so much for your kind words and the fantastic rating! We're delighted to hear that you've had a positive experience with our team. Providing friendly service is something we truly value, and it's wonderful to know it made a difference for you. If there's anything else we can assist you with, especially regarding your insurance needs, please don't hesitate to reach out."
Sharon Reitzel
June 8, 2026
"Chrisley was wonderful today. She answered all my questions professionally and completely."
We responded:
"Sharon,
Thank you so much for your kind words and for taking the time to share your experience with us. I'm thrilled to hear that Chrislyn was able to assist you so effectively and answer all your questions. We truly appreciate your feedback and your trust in our insurance agency."
ob tryce
June 5, 2026
"Awesome 👏"
We responded:
"Ob Tryce,
Thank you so much for your awesome feedback! I'm thrilled to hear that you had a positive experience with us at Lori Robertson - State Farm Insurance. Your satisfaction is important to us, and we're here to help with any of your insurance needs."
Shydaee Burwell
June 4, 2026
"Team is excellent the process is always handled quickly."
We responded:
"Shydaee,
Thank you so much for your kind words! I'm thrilled to hear that you find our team excellent and that the process is handled quickly for you. We truly appreciate your feedback and are here to assist with any of your insurance needs.
Lori"
Melweese Bates
May 29, 2026
"Been with company for years and have always received incredible interaction whether in person or on phone. Tremendous group to take care of and explain your needs. Awesome 😎"
We responded:
"Thank you for your kind review and for being a long-time customer, Melweese! We’re glad to hear you’ve consistently had a positive experience with our office, both in person and over the phone. We appreciate your support and look forward to continuing to help with your insurance needs. - Lori "
Casey W
May 28, 2026
"The Best!!!"
We responded:
"Thank you for the great review, Casey! We really appreciate your support and look forward to helping whenever you need us. - Lori "
ObiwanBoo
May 27, 2026
"They fixed a situation with the state DMV said I had no coverage when I had coverage the entire time and it was on automatic payment."
We responded:
"Hello, thank you for your review! We’re glad we could help get everything resolved for you. We appreciate your business and are here if you need anything in the future. - Lori "
Eduardo Villar
May 27, 2026
"⭐⭐⭐⭐⭐
I can’t recommend State Farm enough, especially Chrislyn! She has been absolutely amazing and always goes above and beyond to help me with everything from A to Z. No matter what questions or concerns I have, she is always professional, patient, knowledgeable, and quick to help.
It’s rare to find someone who genuinely cares about their clients the way she does. Chrislyn made the entire process smooth, stress-free, and easy to understand. If you’re looking for someone reliable who truly has your best interest in mind, I highly recommend reaching out to her. Thank you for the outstanding service!"
We responded:
"Thank you for your kind review, Eduardo! We're glad you had a positive experience and that our office was able to provide helpful, professional service throughout the process. We appreciate your feedback and the opportunity to assist with your insurance needs. Please don't hesitate to reach out if there's ever anything we can do to help. - Lori "
Tomi Watson
May 22, 2026
"Chrislyn is extremely knowledgeable and helpful!!!"
We responded:
"Tomi, we’re thrilled you had a 5-star experience! - Lori"
Alexa Burdick
May 22, 2026
"I love this office! All of the ladies are ready to answer questions & help out!"
We responded:
"Alexa, thank you for the 5 stars! We're so glad we could help and appreciate your support! - Lori"
Johnny Short
May 22, 2026
"Just a wonderful staff.. always treated me with a warmth response an laughter..."
We responded:
"Johnny, our team will always be here to support your insurance needs! Thanks for sharing! - Lori"
Rodney Wardlaw
May 21, 2026
"Always very informative with good rates"
We responded:
"Rodney, thank you for the five stars! - Lori"
Lachish Reddicks
May 19, 2026
"I spoke with an agent named Chrislyn at the Lori Robinson State Farm location. Her customer service was exceptional—she was helpful, supportive, and went above and beyond to ensure my policy was completed."
We responded:
"Thank you for the wonderful review, Lachish! We're thrilled to hear that Micah provided exceptional service and went above and beyond to help you with your insurance needs. We truly appreciate your feedback and are always here to assist you! - Lori"
Gina Rieves
May 14, 2026
"I had a very frustrating experience with this State Farm agency. I scheduled a time-sensitive appointment to complete a cash surrender before a policy transfer deadline, only to have it canceled the same day because the office was closed—something that should have been known in advance.
After signing the paperwork, I received multiple conflicting updates, including notices that my documents were incomplete, a “system glitch,” and eventually a denial after the policy had already transferred. I also had to follow up repeatedly and never received promised callbacks.
While one staff member was professional and helpful in person, my overall experience was negatively impacted by poor communication, administrative errors, and an unprofessional interaction with Chrislyn. I was so offended by her behavior on 5/14/2026 that I left a complaint with the office manager."
We responded:
"Thank you for taking the time to share your feedback, Gina. We’re truly sorry to hear about the frustration you experienced with scheduling, communication, and the handling of your request. This is not the level of service we aim to provide, especially for time-sensitive matters, and we understand how upsetting that situation must have been.
We appreciate you noting the positive interaction you had with one of our team members, and we also take your concerns regarding communication and follow-up very seriously. Your feedback will be shared with our management team so we can address these issues and improve our internal processes moving forward.
If you’re open to it, we would appreciate the opportunity to speak with you directly to better understand what happened and work toward a resolution. Please feel free to contact our office at your convenience. - Lori"
Nicole Cornett
May 13, 2026
"The team at Lori’s State Farm Office is amazing! I highly recommend!"
We responded:
"Nicole, So glad to hear that you have had a great experience with our State Farm team! We appreciate you! - Lori"