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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of TROY KIMBALL

TROY KIMBALL

August 15, 2025

5  out of  5
rating by TROY KIMBALL
"A wonderful company all around. Handled my claim quick and easy. Always well informed and ready to tackle and issues you may have. Do not hesitate to let them handle your needs for Insurance."
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Frank Smith

August 15, 2025

5  out of  5
rating by Frank Smith
"Lori and her associates are some of the most friendly, helpful, and caring people. I highly recommend them for all your insurance needs!"
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Sarah Hageman

August 15, 2025

5  out of  5
rating by Sarah Hageman
"A helpful office for auto insurance!"
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Nina Cocomazzi

August 13, 2025

5  out of  5
rating by Nina Cocomazzi
"Fast and polite. Got my business done in a flash!"
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Paula & Craig Rainwater

August 11, 2025

5  out of  5
rating by Paula & Craig Rainwater
"They are so nice at Lori Robertson State Farm Agency! Always so helpful and special shout out to Chrislyn who works in that office."
We responded:
"Paula+Craig,we're proud to serve you each day and thank you for trusting our agency to handle your insurance needs. My team and I look forward to a continued relationship with you! - Lori"
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Brad Fleming

August 4, 2025

5  out of  5
rating by Brad Fleming
"Great insurance company"
We responded:
"Brad, thank you for the five stars! - Lori"
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Jojo peace

July 31, 2025

5  out of  5
rating by Jojo peace
"The ladies will always go above and beyond to help someone! Truly caring individuals. 10 stars 🌟"
We responded:
"Jojo, we appreciate your five stars! - Lori"
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Dawn Riffell

July 31, 2025

5  out of  5
rating by Dawn Riffell
"Everyone at the agency is friendly, helpful and always has my needs in mind. They really know me. I cannot imagine going anywhere else for insurance."
We responded:
"Dawn, your experience with our team is exactly what we strive for. Thank you so much for leaving a positive review! We look forward to working with you for years to come! - Lori"
Profile photo of Ricky Bartlett

Ricky Bartlett

July 25, 2025

5  out of  5
rating by Ricky Bartlett
"Very professional (as always) answered all questions with ease, awesome personality, etc. etc. etc. THANK YOU Ms. Virginia! Ricky"
We responded:
"Ricky, it is always our mission to provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! -Lori"
Profile photo of Ricky Fuller

Ricky Fuller

July 25, 2025

5  out of  5
rating by Ricky Fuller
"I would recommend Lori Robertson State Farm Insurance company to anybody I have been with them for years and when I got sick and had to go into the hospital they really made sure I was taken care of and the staff was tremendously helpful."
We responded:
"Ricky, I appreciate you allowing us to serve your insurance needs. Our customers give us the greatest pleasure knowing we have fulfilled their experience positively! Thank you. - Lori"
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Schelena Stucky

July 25, 2025

5  out of  5
rating by Schelena Stucky
"I have had them for 6 years now and have loved every minute. Crislyn is amazing"
We responded:
"Schelena, your experience with our team is exactly what we strive for. Thank you so much for leaving a positive review! We look forward to working with you for years to come! - Lori"
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J Dumas

July 23, 2025

5  out of  5
rating by J Dumas
"I Have received great service with this Agen"
We responded:
"Hello, thank you for the five stars! - Lori"
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Jerry cocch

July 16, 2025

5  out of  5
rating by Jerry cocch
"I love doing business with their office, they're always quick to respond, and quick to problem solve, all you need from an insurance agent."
We responded:
"Jerry, thanks for the kind words. I am glad we were able to make assisting you with your insurance needs such a positive experience! - Lori"
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Greg R

July 7, 2025

1  out of  5
rating by Greg R
"Absolutely awful to work with and horrible communication. Claims are not handled appropriately and the service is horrible. Do yourself a favor and work with a different agent."
We responded:
"Greg, I sincerely apologize for the experience you’ve described. Your concerns are important, and I’d like to work with you directly to understand what went wrong and make it right. Please contact me at the office so we can resolve this together. - Lori"
Profile photo of Neal Hilliard

Neal Hilliard

July 1, 2025

5  out of  5
rating by Neal Hilliard
"Everyone there is so nice and very professional...Lori Robertson was very helpful with me and my wife's insurance needs for our auto..home owners....she is very patient and very helpful in answering all our questions...me and my wife just thank the Lord for Mrs. Robertson and her staff who as well is very professional and patient in answering all of our questions....Lori Robertson and her staff have been a blessing for us and we thank them all very much."
We responded:
"Neal, thank you for the five stars! - Lori"
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Joe Coleman

June 19, 2025

5  out of  5
rating by Joe Coleman
"Very professional and pleasant to speak with!"
We responded:
"Joe, thank you for the five stars! - Lori"
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Susan Fulton

June 19, 2025

5  out of  5
rating by Susan Fulton
"Saved a bunch of money by changing to State Farm and Micah was awesome. Helped me with Home & Auto.. Great job!"
We responded:
"Susan, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you! - Lori"
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Kelly & Robinson Kurth

June 19, 2025

5  out of  5
rating by Kelly & Robinson Kurth
"The staff for Lori Robertson recently helped me transfer auto insurance and update my coverage. The staff efficiently helped me through the process. Micah assisted me with the transfer part and was super helpful and professional, even noticing where I could save some money on my monthly premiums. Thanks so much for the help and coverage !"
We responded:
"Kelly and Robinson, thank you for giving my team and I the opportunity to assist you. We look forward to providing you with an exceptional customer service experience in the future as well. - Lori"
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Electre Turner

June 19, 2025

5  out of  5
rating by Electre Turner
"Great services"
We responded:
"Electre, thank you so much for taking the time to leave us a five-star review! - Lori"
Profile photo of Tina Toney

Tina Toney

June 11, 2025

5  out of  5
rating by Tina Toney
"State Farm customer service is always excellent. They always answer my questions and their insurance is excellent. I have been with them for over 30 years. Thank you State Farm !!"
We responded:
"Tina, we’re honored to have earned your trust and so glad to hear our customer service continues to meet your expectations. Thank you for sticking with us all these years! - Lori"
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Leroy Gardner

June 9, 2025

5  out of  5
rating by Leroy Gardner
"You girls are the best"
We responded:
"Leroy, thank you for the five stars! - Lori"
Profile photo of PATSY PAGE

PATSY PAGE

June 6, 2025

5  out of  5
rating by PATSY PAGE
"They're there when you need them they also work with you to give you the best quote either way they are there for you im thankfull to be a part of the family so to all that I say may God conto bless this unique family of State Farm 💥💥💥💥💥💥👈💯💯"
We responded:
"Patsy, I’m happy to hear we could provide you with a positive insurance experience. Thank you for trusting our agency to keep you covered! -Lori"
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Donte

June 5, 2025

5  out of  5
rating by Donte
"Lori and team are awesome!"
We responded:
"Donte, my team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! -Lori"
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Lauren Causey

June 5, 2025

5  out of  5
rating by Lauren Causey
"They were very knowledgeable and helped to answer all of my questions. I highly recommend!!!"
We responded:
"Lauren, it is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! -Lori"
Profile photo of James Tinsley

James Tinsley

June 4, 2025

5  out of  5
rating by James Tinsley
"I love Lori’s State Farm staff, they always take great care of me and my needs. Thanks Virginia!"
We responded:
"James, thank you for taking a moment to share your positive experience with us. Your feedback is not only important to us but also very much appreciated. We’re excited to serve your future insurance needs! -Lori"